Customers are rarely right.
I used to work for a chain over here, the customers I loved [^o) ]getting were ones that insisted that they had rung me and that I had told them we had whatever they wanted and I would keep it for them ready to be picked up. This happened more than once. The customer would come in asking for whatever it was and for me by name - I would know nothing about it. They'd say what day they rang, was always a day I hadn't worked, call me a liar and get really cranky. I would just ask them to wait while I made a phone call to check on it and I'd ring another store, ask for a certain staff member and ask if she had anything on hold for this customer. It was hard to cover my glee when I informed the customer that they had spoken to Cheryl at Bankstown and not me, Cheryl at Blacktown. The looks on their faces as they realised they were in the wrong was very rewarding.
I now work for the opposition, and recently had a customer insist I ring our Bondi store to order something for her, I told her that we didn't have a store in Bondi and that I think she would find it was the other place. She got really cranky telling me that she had been there and we did have a branch there, she wouldn't even believe me when I showed her our latest brochure that had all of our stores on it. Told me that the printers had left it off. She ended up telling me that she was going to the store to prove me wrong and I would be hearing back from her - 6 months later still waiting
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Lady Helen I hear your rant, I always prided myself on trying to get answers for queries if I didn't know them. I learnt by listening, doing etc and ended up being able to work every section in the store. I was recently in one of the branches of the old place I worked in, I asked a staff member who was in the yarn section if she knew where a particular yarn was. Her exact words to me where "I don't know nuffing about the yarn section". I had already been gobsmacked by the service from another employee a few moments before. I had seen a beautiful knitted top and asked if they had the pattern for it. She snapped at me "You can't just have the pattern, it's in a book and you have to pay for the book" before turning to walk off. I practically had to demand to know which book it was in, she grabbed a book off a shelf and dumped it on the counter. Said shelf was behind the counter, meaning I wouldn't have been able to find it myself. Needless to say after the service I got, I stood in the store and rang my workplace to see if we had it, we did so I waited til my next shift even though I had wanted to start on it.